ruby_skhan

Senior Manager | Operational Risk and Portfolio Governance

Profile summary

Career highlights

Key skills

Professional experience

Shaped portfolio administration strategy for high-value Imperia and Preferred HNI accounts, steering operations governance, cross-border settlement execution, and risk control frameworks.

• •Coordinated clearing desks, treasury, and wealth operations teams on cross-border fund transfers and asset movements.
• •Maintained branch operational risk controls aligned with KYC, AML, FATCA, and CRS reporting requirements.
• •Conducted high-risk client reviews covering Source of Wealth, Source of Funds, and PEP screening.
• •Reviewed transaction queues, identified anomalies, and prepared Suspicious Activity Reports within regulatory timelines.
• •Trained and supervised operations executives while acting as the senior escalation point for IT and legal resolution.

Steered multi-jurisdictional tax law adherence and banking guidelines alongside international client account service delivery workflows. Directed cross-border portfolio operations and regulatory compliance for global client accounts without interruption.

• •Executed Customer Due Diligence, Enhanced Due Diligence, and Media Enhanced Due Diligence for high-net-worth international clients.
• •Conducted source of wealth audits, asset verification, and PEP screening for cross-border accounts.
• •Resolved transaction exceptions, international remittance delays, and account verification issues within SLA timelines.

Managed service delivery operations for exclusive client accounts, overseeing daily transaction processing, vault controls, and data authorization workflows to maintain adherence to regulatory frameworks including KYC, AML, FATCA, and CRS.

• •Executed address, business, and occupational verification processes for high-value retail account onboarding.
• •Performed periodic source of wealth reviews and ongoing transaction monitoring for top-tier depositors.
• •Conducted root-cause analysis on system errors and payment delays to resolve complex exception cases.

Reported to regional leadership while directing service delivery operations across the branch network. Guided middle-office personnel and maintained operational compliance frameworks.

• •Standardized customer service processing workflows to improve branch network consistency.
• •Monitored branch cash flows and asset processing queues for KYC and AML compliance.
• •Managed middle-office service operations, handling customer queries and tracking productivity.

• •Resolved account and transaction disputes for active accounts.
• •Audited transaction inputs and account movements against capital market compliance and KYC requirements.

• •Handled time-sensitive bookings, cancellations, corrections, and refunds adhering to SLA timelines.

• •Tracked banking regulatory changes and Central Bank of the UAE compliance updates to maintain domain knowledge.
• •Managed family care schedules and daily operational needs during the 10 month caregiving period.

• •Standardized customer service processing workflows to improve consistency across the branch network.
• •Trained and mentored junior operations staff on core banking systems.

• •Resolved account and transaction disputes for active clients.

• •Processed time-sensitive bookings, cancellations, corrections, and refunds within SLA timelines.
• •Handled scheduling adjustments for corporate travel accounts.

• •Studied banking regulatory changes.
• •Reviewed Central Bank of the UAE compliance updates.

Education

Information Technology

Languages